Returns Policy
100% Satisfaction Guaranteed
To expedite shipping, once orders are placed no changes may be made. However, once you receive your product you can return it.
If you're not satisfied with your purchase from timetogowild.com, you can return it for a refund within 60 days of purchase.
To arrange for a return, please contact support@timetogowild.com. Timetogowild.com will supply a paid return label, you will have 21 days once the label is created to mail the product back. All returns must be shipped within three weeks of receiving the return label. An attempt to use a return label after 3 weeks could result in a lost or destroyed package, leaving the customer liable. If you need additional time after the initial label has been supplied, please reach out to customer service for a new label.
GoWild's Satisfaction Guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.Returns that are in line with our terms will go back onto the same payment method used at checkout. Gift cards and Rewards cannot be redeemed for cash or refunded to a credit card. Gift card refunds will only go back to a gift card. Shipping and Handling charges for Non-Members ($8) will not be refunded.
Returns of Foam Targets, Dog Kennels, or other Bulky Items
Due to the size and weight of the product, bulky or heavy items will have $50 deducted from the return to cover shipping, handling and restocking. This generally applies to products over 25 pounds shipping weight and/or packages larger than 30" in any one dimension.